47 lines
1.8 KiB
YAML
47 lines
1.8 KiB
YAML
name: Check if tech support issue
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on:
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issues:
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types: [opened]
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jobs:
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add-comment:
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runs-on: ubuntu-latest
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env:
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CUSTOMER_TEXT: "What type of Synergy user are you?[[:space:]]*\bCustomer\b"
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MISSING_TICKET_TEXT: "Support ticket number (for customers)[[:space:]]*\b_No response_\b"
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COMMENT_BODY: |
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Hello, as a customer, you're entitled to tech support which is included in your license.
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Please [raise a support ticket](https://symless.com/synergy/contact) if you'd like to take advantage of that.
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If that works for you, then please let us know your ticket number so we can continue the discussion there.
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steps:
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- name: Check if customer
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id: customer_check
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run: |
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ISSUE_BODY="${{ github.event.issue.body }}"
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IS_CUSTOMER=$(echo "$ISSUE_BODY" | grep -z -q "$CUSTOMER_TEXT" && echo "true" || echo "false")
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RESULT="is_customer=${IS_CUSTOMER}"
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echo $RESULT
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echo $RESULT >> $GITHUB_OUTPUT
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- name: Check for ticket number
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id: ticket_check
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run: |
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ISSUE_BODY="${{ github.event.issue.body }}"
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NO_TICKET=$(echo "$ISSUE_BODY" | grep -z -q "$MISSING_TICKET_TEXT" && echo "true" || echo "false")
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RESULT="no_ticket=${NO_TICKET}"
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echo $RESULT
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echo $RESULT >> $GITHUB_OUTPUT
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- name: Add comment for customer
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if: steps.customer_check.outputs.is_customer == 'true' && steps.ticket_check.outputs.no_ticket == 'true'
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uses: actions/github-script@v6
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with:
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script: |
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github.rest.issues.createComment({
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owner: context.repo.owner,
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repo: context.repo.repo,
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issue_number: context.issue.number,
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body: process.env.COMMENT_BODY
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});
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